This service provides all basic services on a site scheduled as per the client - A tech will provide any software / hardware installation, troubleshooting, IMAC, inventory, and/or training as requested by the client.
This service comes with the client understanding that all these services come with inherent risk of unforeseen issues and may require more than the expected time frame. For example, installing a hard drive may usually take and hour but the case the old unit is housed in, may complicate access and result in 2 hours to complete.
The client recognizes they are responsible for all time required to complete the service - the over scheduled time will be discussed prior to continuing to successful completion. Regardless of full completion, the client is responsible for the tech time to that point of refusal